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Contact Us

FAQ (please choose your question below)

 General Questions
 Payment Methods
 Shipping Methods & Fees
 Question of After Ordering
 Package Tracking
 Cancellation, Exchange & Return Policy
 CooliCool Points Redeem & Cash Back
 Drop Shipping & Wholesale Customer

E-Mail Support System

Any questions? Try our E-mail Support System for a fast response.

Please select your question type:

» General Order or Product Questions
» Payment or Shipping Questions
» Order Status Tracking
» Change Shipping Address (unshipped orders only)
» Change or Cancel Order (unshipped orders only)
» Product Replacement (Wrong or Defective Items received)
» Drop Shipping & Wholesale Customer
» Feedback & Others
» Site Bug Reports

Unless you are already on our newsletters list, we will not send any e-mail to you that are not related to this request.

Note: Please do not send duplicated inquires as it will only slow down your responses. We will try our best to give you a reply within 24 hours (Mon to Fri, business days).

Support Email: support@coolicool.com

( Please login your account and use Ticket system to contact customer service, this service email address will not be available since January.1,2014.

We strongly recommend to use this channel to contact service since it's faster, more professional----Ticket system:


Ticket system manual:

http://www.coolicool.com/ticket.html )

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