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How to check your order details at CooliCool?
Check your order state, please click here
How to track your package at Post Office or Express Company? (you can not track your package if it is shipped by Air Mail without tracking number)
You may trace your package via following URL: (Tracking Number is Necessary)
* Shipped by Registered Air Mail of China Post: (For Example: Tracking Number RXXXXXXXXXXCN)
* Shipped by Registered Air Mail of Hong Kong Post: (For Example: Tracking Number RXXXXXXXXXXHK)
And you can check the live delivery status of the package use the drop down menu to select the package's destinations on that page when the packages arrive at your countries and regions.
Note: We may chage the shopping method from Registered Air Mail of HongKong Post to Registered Air Mail of China Post, So plz check your tracking number format to choose correct tracking URL.
* Shipped by DHL: ( For Example : Tracking Number 1234567891 )
-- Search For DHL Remote Area --
* Shipped by EMS: ( For Example : Tracking Number EXXXXXXXXXXCN / EXXXXXXXXXXSG )
1. Live tracking is only available after the tracking information be updated to the website and usually it may takes up 3-5 business days for postal tracking to show online.
2. Packages may cause 3-5 days delay (some areas may take longer) because the Weather Effect OR the Great Packages Handle of post office during the Festival Peak Period.
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