Note: About delivery, we are as individual as you wish and delivery normally.
1, The parcel with free shipping from EU is valid ONLY for the following EU countries: Germany, Austria, Belgium, Poland, Denmark, Luxembourg, Greece, Italy, Romania, Bulgaria, Estonia, Finland, France, Hungary, Ireland, Latvia, Lithuania, Malta, Monaco, Netherlands, Portugal, Slovakia, Spain, Sweden etc.
Except for the following countries or a few remote areas, there are additional shipping costs: Croatia, Slovenia, Great Britain etc.
2, China Post, DHL, EMS / Parcel Express are available. The shipping time depends on the shipping method, normally, Air register mail is free, and other shipping method need to pay the extra shipping cost.
If you are worried about the cusotms taxes, we suggest that you can buy the product form EU Warehouse (if your delivery country belong to EU, it will no occur the cusotm duties
normlly from EU warehouse, some country may need you provide some document to clearance, like Hungary, Greece ect.)
Or you can buy the customs insurance, we will refund the VAT of the import customs dutites (but some country don't support the customs insurance, like Brazil).
3, Australia, the United States, Canada and other countries, high-value products are recommended to send EMS or DHL, don't suggest to choose Singapore Registered Air Mail ,it is high risk and easy to lose .
4, According to Brazil Post, the Brazilian National Telecommunications Regulatory Authority (ANATEL) has refused the import of unregistered technical products/electronic products since July 2018.
All imported Brazilian technical products/electronic products are required to be regulated by the Brazilian National Telecommunications Regulatory Authority (ANATEL) system registration, otherwise the Brazilian Post Office will detain the product to the sender/recipient to complete the registration.
Please note the registration of imported technology products/electronic products: (https://www.anatel.gov.br/setorregulado/orientacoes)
1, For FAQ, Click Here. If you have any questions, please contact our customer service: support@coolicool.com
2, Questions and answers can be found Here by topic. Alternatively, you can use the search function (Ctrl + F) of your browser to search for specific keywords.
3, For other questions you can contact us, we're here to help.
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