- Questions & Answers
How to buy
Hello my friends, maybe Coolicool is a little strange for you. Now let me show you how to buy in our shop.
Here is a picture to show the steps, please make sure all the information you have filled is right, including the color of the product, the address and the shipping method.
1,Standard(Registered Air Mail) 10-30 business days with tracking number (Due to the possibility of parcel loss, we strongly recommend you to choose Expedited shipping method and add the insurance for packages worth more than $80.) Notice: Sweden Post, Malaysia Post or Netherlands Post
2,Expedited(DHL) Delivery time is around 3-7 days((Due to high rate of customs tariff, parcels are forbidden from sending to Portugal, Russia, Hungary, Greece, etc. You could choose the Shipping Method of "Standard" and Add Customs Insurance)
What is Customs Insurance? Customs Insurance offers premium protection and safety for your valuable items during internationl shipping. We will refund you the tax once package has been caught by the customs or you will undertake all. Atenttion, please send the paper of the customs to us.
Frequently asked questions
About FAQ, first please click here, if it still can not help you to solve the problem, please contact our customer service.
The questions by topics are here (http://forums.coolicool.com/viewforum.php?f=15) easy to find. You can create threads to tell us your questions in coolicool forums.
If you still have problems, please contact us ([email protected]) at once.We are always ready to help.
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