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Track Your Order

How to check your order details at CooliCool?

Check your order state, please click here

How to track your package at Post Office or Express Company? (you can not track your package if it is shipped by Air Mail without tracking number)

You may trace your package via following URL: (Tracking Number is Necessary)

https://www.17track.net/en/

And you can check the live delivery status of the package via the drop down menu to select the destination of the package on that page when the packages arrive at your countries and regions.

Shipped by DHL: ( For Example : Tracking Number 1234567891 )

https://www.dhl.com.hk/en.html

-- Search For DHL Remote Area --

https://remoteareas.dhl.com/jsp/first_main.jsp

Shipped by EMS: ( For Example : Tracking Number EXXXXXXXXXXCN / EXXXXXXXXXXSG )

https://www.ems.com.cn/english.html

Please Note:

1. Live tracking is only available after the tracking information updated to the website and usually it may take 1-3 business days(DHL) or 5-15 business days (netherland post) to show online.

2. Packages may cause 3-5 days delay (some areas may take longer) because the Weather Effect OR the Great Packages Handle of post office during the Festival Peak Period.